Terms and Conditions:

At Firstcart, we guarantee that all of our products are genuine Swiss movement and of superior quality, with attractive attributes. The products you receive will be exactly as they appear on our website, so you can be sure that you are getting exactly what you ordered. If you have any questions or difficulties regarding the purpose of your product, our customer help desk is available to provide you with the best solutions.

Product Warranty:

Our products come with a warranty period as stated in the product description. If your product is damaged within the warranty period, you can contact us directly via mail or call and our representative will provide you with all the necessary details to follow the required process.

Online Payment:

We accept online payments from our customers using all major credit and debit cards.

Tele Verification Call:

For customers who have opted for Cash on Delivery (COD) option, our executives will make a telephonic call for order verification to ensure the authenticity of the address and other contact details. This also helps us to update our customer database.

What will happen once the warranty expires?

If the warranty period has expired, we can still service your product, but you will be charged the standard rates applicable.

When is the warranty not applicable?

If the product is physically damaged, the warranty will be void and the standard charges will apply. You are welcome to Firstcart to choose your perfect timepiece. We are always available to help you select the right product for you. Some of our products may have limited editions, and for these items, exchange or return may be possible.

Thank you for choosing Firstcart, part of the Go Timeo family. We look forward to serving you!